PENDING LEGAL REVIEW — this text has not been approved by a lawyer. Highlighted parts are not decided yet.
Deleting your Koruya account
This page explains how to delete your cloud account in the Koruya app and the data linked to it. Without an account your data is only on your phone; uninstalling the app is enough.
1. Delete in the app (recommended)
- Open Koruya and sign in with your account.
- Go to Profile → Account → Delete account.
- Read what will be deleted and what stays on the device; enter your password again and tick "I understand it will be deleted permanently".
- Tap Delete account. Deletion starts at once; when it is complete the app says "Your account was deleted". If something goes wrong the app says so clearly and the account does not count as deleted; try again or use the e-mail route below.
An account opened with Google or Apple that has no password cannot be confirmed with a password in the app; in that case use the e-mail route below [deletion with a fresh provider sign-in — to be verified]. Account deletion is switched off in the web app (app.koruya.app) today.
2. If you cannot use the app
Send an e-mail with the subject "Account deletion request" from your account's e-mail address to privacy@koruya.app. To confirm it is you we ask you to write from the e-mail registered to the account; we ask for nothing else. We complete the request within [30 days — decision] and confirm by e-mail.
3. What is deleted
- account: e-mail, password hash, sign-in data;
- profile: name, phone, country, language, profile and cover photo, organisation and role verification details, acceptance times;
- the emergency profile and health information, and the health consent records;
- emergency contacts, "I'm safe" check-ins, offline region names;
- your family-group membership, statuses, SOS records, the calendar entries and meeting points you shared;
- the notification device registration linked to your account.
4. What stays or is kept for a while
- A family group you created stays for its other members; its ownership passes to another member and the creator field is left empty. If you are its only member, the group is deleted too.
- Security and server logs are deleted after [period — decision]; they hold event records, not content.
- Correspondence showing your deletion request was completed is kept for [1 year — decision].
- In admin and publishing records (Koruya team only) your id may remain as an unlinked number; if you applied through the closed beta form, that record is separate from the account and you can ask for it to be deleted.
- Records you keep in this browser in the web app stay in the browser; they are deleted with the web app's Settings → "delete the data in this browser" or by clearing the browser's data.
- Data on your phone: the account details, profile and cover photo, pet photos, document vault files and the device copies of this account's cloud data (emergency and medical profile, emergency contacts, "I'm safe" check-ins, family group) are deleted from the device too. Records kept only on this device (medical card, local emergency contacts, plans, location and SOS history) stay on the phone set apart for this account: no other account and no use without signing in can see them (some of them, such as local emergency contacts and SOS history, are kept unencrypted; Privacy Policy §2). Data you created without an account and offline maps stay as well. Uninstalling the app deletes all of it; before deleting the account you can also delete this account's records on the device under Settings → "Delete data on this device" → "This account's records".
5. Deleting only some data
You can delete data without deleting the account: withdraw consent on the Emergency Profile screen to remove the cloud copy of your health information; remove emergency contacts, your family-group membership and the notification area on their screens. Other requests: privacy@koruya.app.